Click and Collect
Following the recent update to government guidance, we are pleased to announce that we can now offer you the option to collect your new vehicle directly from us quickly and safely.
Use our new buy online facility or, if you would prefer, our team is ready to help guide you through the process over the phone.
How does it work with click and collect?
We have always taken the safety of our colleagues and customers very seriously and in the current climate that responsibility is even more critical. As a result, we have changed our usual vehicle handover process to ensure the safety of our customers and colleagues and respect government guidelines.
Appointment
When collecting your car, a member of the team will contact you to complete all of the relevant paperwork. In order to maintain social distancing, only one customer will be allowed in the handover area at any one time. For that reason, we also ask that where possible you collect your car by yourself.
Social Distancing
Upon your arrival at the showroom, you’ll be greeted by a member of staff who will direct you to the ‘Click & Collect’ handover area.
If you have a part-exchange, a member of the team will re-appraise your car after directing you to the dedicated handover area. When you enter the handover area, please apply the disinfectant gel at the hand sanitising station, follow any instructional signs and maintain the recommended two-metre distance between yourself and our staff.
If there is any further paperwork that needs to be completed, you’ll be directed to the sanitised ‘Signing Space’ where the documents will be highlighted for your signature.
Increased Cleaning
Ahead of your visit, your vehicle will have been fully valeted and sanitised ready for collection.
Social distancing measures will be maintained throughout the entire collection process and we will ensure that your ‘Click & Collect’ appointment is as swift as possible. If there are any questions after the handover we will be on hand to help answer those for you.
Your sanitised keys will be given to you in a sealed envelope and you’ll be free to drive away in your new car!
